User interview...9 types of questions.
1. Introductory questions
descriptions of a situation or context:
e.g., “Can you describe the last time you…?”.
2. Follow-up questions
nodding, pausing, or saying “mm”
3. Probing questions探求
e.g., “Can you give me an example of that...?” or “Can you explain in more detail…?”.
4. Specifying questions
Similar to 3..?e.g., “What concretely did you do” or “How did that make you feel?”.
5. Direct questions
wait with direct questions until the last part of the interview, so that you give participants a chance to describe their perspective before you introduce your own interests
6. Indirect questions
“Do you think other people sometimes find the user interface difficult?”.
7. Structuring questions
to get back on track
allows them to think and follow up with additional information
9. Interpreting questions
“Am I right in understanding that you feel that…?”.
for a follow-up question, describe what type of follow-up question it is and argue WHY you chose this particular follow-up question.
One of the follow up questions can be " How did you recall that you had been watching 'Better call Saul' ? Did Netflix suggested the information or ?"
This question would be probing question. Since the inteeviwee described his situation but the intention during the decision making process is not clear yet, offering probing question would work.
Another question would be "Do you usually use HBO and Netflix? Do you have other options for video streaming?" This question can be structuring question, to know the whole options of the interviewee in video streaming function.
→got 100 💯 points😇
An effective way to help people recollect past experiences is to use the critical incidents technique.
your interview guide is your script for the interview.
ask questions in such a way that gives you the information you are looking for and which makes it easy for participants to answer.
ask the concrete “how” and “what” questions before you ask the more abstract “why” questions. Even if you are mostly interested in why people are doing something, it can be difficult for them to answer. “How…?” and “What…?” prompt direct responses from an interviewee, but “Why…?” involves getting behind the scenes and looking at factors driving a person.