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user test... a bit unusual way of one-way communication but base on rapport💕

User test 📝


◆You are running a usability test and your test participant has been trying to solve a task for more than 5 minutes. Finally, the participant gives up and asks you how to solve the task.  you should:

A.Tell the participant what the correct solution is.

B.Ask the user to move on to the next task or encourage him/her to keep trying.

C.Give the participant a simple hint and encourage him/her to keep trying.

The answer is
User test can be a bit weird style of dis-jointed communication...😆


◆The timing to ask test participants for their subjective opinions on the product they are testing?
Initially I thought during the test but it's POST TESTING
Their subjective opinions tend to be different from the observation during the test...
It's interesting but still wonder how to apply the results to create an app !?🤔