Please outline one method you might use "to define and synthesise a design problem" during the typical Design Thinking process.
Personas would be one helpful methods. Personas are fictional characters.
We can create Personas to represent the different types of users based on the research
It would be useful to understand users’ needs, behaviours and goals.
Personas will be helpful to step out of ourselves, by making us recognise that different people have different needs and expectations and it helps to identify with the user we are designing for.